COMPANY: NOVATERRA

Position: Receptionist

JOB PURPOSE

The receptionist will assist in the running of multiple administrative duties of the reception. The individual will also be called upon to be the first point of contact between the company and its customers. The ideal candidate must be proactive, professional, respectful, team player and able to handle a variety of responsibilities in a dynamic environment.

 

KEY RESPONSIBILITIES

Reception Area

·       Act as first point of contact to walk-in clients and those calling for enquiries (take down client name, project in which they are interested and max details before redirecting to specific department).

·       Welcome and direct visitors to the appropriate person and offices.

·       Answering phones in a professional manner, and routing calls as necessary.

·       Answering, forwarding, and screening phone calls.

·       Prepare dispatch books / envelopes for dispatch (label stickers/print).

·       Manage internal dispatch (signature of docs in between departments)

·       Carry out various administrative duties as assigned

·       Maintain a safe and clean reception area.

 

Administrative Duties

·       Provide excellent customer service

·       Assist and work in collaboration with the Receptionist and Administrative Assistant

·       Assist the Administrative Manager when necessary.

·       Deal with all inquiries and provide the correct information in a professional courteous manner, in person, on the telephone, or via email.

·       Perform other clerical receptionist duties such as filing, photocopying, and faxing, ordering lunch, and assisting teams/staff as and when required.

·       Assist operators when necessary.

·       Any cognate duties

 

EDUCATION & QUALIFICATIONS

·       Minimum Higher School Certificate (HSC) or an equivalent qualification.

·       Computer literate, with working knowledge of Microsoft Word, Excel and Outlook.

·       Basic knowledge of accounting principles would be an advantage.

 

EXPERIENCE & KNOWLEDGE

·       3–5 years of relevant working experience in reception, administration or a customer-facing support role.

·       Good understanding of general business and administrative support functions.

·       Experience within a property or real estate environment would be an advantage.

·       Experience operating multi-line telephone systems, forwarding calls and recording accurate messages.

SKILLS & COMPETENCIES

·       Strong interpersonal and communication skills, with clear verbal and written communication.

·       Excellent time management, organisational and prioritisation skills.

·       Ability to manage several demands at the same time, including walk-in visitors, telephone calls and urgent staff requests.

·       Good analytical and practical problem-solving skills.

·       Ability to follow oral and written instructions accurately.

·       Professional, welcoming, patient and polite approach when dealing with visitors, callers and colleagues.

·       Ability to remain calm under pressure and handle unexpected situations or difficult enquiries appropriately.

PERSONAL ATTRIBUTES

·       Strong team spirit and ability to work effectively as part of a team.

·       Respectful, professional and courteous attitude and language.

·       Proactive and dependable, with a willingness to take initiative.

·       Service-oriented mindset and willingness to go the extra mile when required.

 

We thank you for your interest.

The Company will only contact candidates whose qualifications match the role.

If you don't hear from us within 6 weeks, please consider your application unsuccessful.

The Company reserves its rights not to make any appointment following this vacancy advert.

Novaterra is proud to be the first property company in Mauritius certified Top Employer™.