Become part of our fully remote customer service team on a permanent basis, providing reliable support to customers while efficiently managing a high volume of email enquiries.

This is a fully remote role, requiring a stable, high-speed internet connection. We will provide the necessary equipment to enable you to work effectively from home.

Shift: Tuesday – Saturday, 3 PM – 11 PM Mauritius time. Flexibility is required to meet business needs.

Experience:

• 1+ years of experience in a customer service or customer support role.
• Experience handling high-volume email enquiries in a fast-paced environment.
• Advanced Microsoft Excel experience is mandatory. Candidates must be confident working with large volumes of data and using formulas such as LOOKUP functions to analyze and compare data from different sources or projects.
• Experience using Zendesk, Outlook, and Trustpilot is an advantage.
• Experience working in a detail-oriented, process-driven environment where investigation and accurate information handling are essential.

Skills & Competencies:

• Excellent written English and strong comprehension skills, with the ability to quickly understand and absorb information.
• Strong time management and multitasking skills, particularly when managing high volumes of customer enquiries.
• Strong tone management and sound judgement, with the ability to assess each customer query, use initiative, and tailor communication appropriately to the situation.
• Professional, patient, and clear when communicating with customers.
• Strong analytical and investigative skills, with the ability to understand company processes and templates and apply this knowledge when handling customer queries.

Personal Attributes:

• Highly organized and detail-oriented.
• Proactive and self-motivated, with the ability to work independently in a remote environment.
• Adaptable and open to learning new processes, systems, and ways of working.
• Dependable and accountable, with a strong sense of responsibility.
• Calm and professional when dealing with challenging or sensitive customer situations.

Key Requirements:

• Advanced Microsoft Excel experience is mandatory.
• Strong customer service background with excellent written English and comprehension skills.
• Ability to efficiently manage and prioritize a high volume of email enquiries.
• Experience with Zendesk, Outlook, and Trustpilot is an advantage.
• Strong attention to detail, analytical skills, and the ability to investigate issues thoroughly.
• Good judgement when handling customer queries, with the ability to adjust tone and communication according to the circumstances.
• Willingness to learn and follow company processes, templates, and procedures.
  
   If this role interests you and you meet the requirements, we’d love to hear from you. Please apply through the link below to submit your application.
  https://app.connecteam.com/#/apply?link=bac9461d-97db-4fb8-a55e-4642aa4e2f98