Responsibilities

Stakeholder Escalation & Quality Control: Liaise with operational teams and escalate critical issues to Department Heads to maintain service excellence

Process Optimization: Identify operational failure points and propose workflow enhancements to leadership

KPI & SLA Management: Monitor key performance indicators to ensure strict compliance with Service Level Agreements

Data Analytics & Reporting: Extract and analyze operational data to detect anomalies and audit data integrity across all teams

Team Leadership: Coach, mentor, and foster the professional development of direct reports

Information Architecture: Streamline communication channels across the organization and with international partners

Quality Assurance: Pull performance metrics and conduct routine internal audits to ensure compliance

Strategic Planning: Develop succession plans for critical roles to ensure long-term business continuity

Qualifications & Requirements    

Fluent in French and English (written and spoken)

Computer Literate and good at excel skills 

Minimum Higher School Certificate (HSC) or equivalent

Preferably 3 years of professional experience in the Courier or Logistics industry

Working Hours

Mon–Fri: 8:00 AM – 5:00 PM | Sat: 8:00 AM – 1:00 PM