Key Responsibilities

• Manage customer appointments, vehicle reception and walk-around inspections.
• Open and manage repair orders (ROs) and prepare quotations.
• Liaise with workshop teams to monitor job progress and ensure timely delivery.
• Keep customers informed of repairs, additional work, costs and delivery timelines.
• Ensure accurate job cards, invoicing and DMS records.
• Conduct vehicle handovers and explain completed work and charges to customers.
• Handle customer queries, complaints and post-service follow-ups.
• Monitor WIP and follow up on pending jobs, parts and subcontractors.
• Maintain accurate customer and vehicle service history.

Requirements

• Experience as a Service Advisor, preferably in the automotive/heavy commercial vehicle sector.
• Good technical and automotive knowledge.
• Strong customer service and communication skills.
• Good organisational, follow-up and problem-solving skills.
• Computer literate; DMS experience will be an advantage.
• Customer-focused, proactive and able to work effectively under pressure.