Key Responsibilities

• Assist with day-to-day IT support, including computers, printers, network devices, and software.
• Troubleshoot basic hardware and software issues and escalate complex matters to the IT Executive/Manager.
• Assist with installation, configuration, maintenance, and updating of IT equipment and systems.
• Support IT asset management, inventory checks, documentation, and daily IT checklists.
• Assist with user account management, antivirus updates, system security, and IT access.
• Monitor network connectivity and assist with basic server and network support.
• Assist with system backups, disaster recovery activities, and IT security checks.
• Provide basic IT support to staff and guests when required.
• Assist with IT projects, system upgrades, and staff training.
• Maintain confidentiality of company, staff, and guest information.
• Follow company IT policies, procedures, and security standards.
• Develop practical IT knowledge and skills through training and hands-on experience.
• Perform other reasonable IT-related duties as assigned by Management.