Duties and Responsibilities:

• Ensure accurate and timely processing of payroll impacting changes, payment, and payroll processing for assigned clients.
• Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited, and transmitted accurately and timely for all assigned clients.
• Proactively review and process all new requests from clients whilst understanding any specific exceptions or requirements for the latter.
• Work with cross- functional external partners to resolve client payroll matters and employee enquires.
• Ensure invoicing instructions are sent to the Invoicing team and follow up on the deliverable.
• Calculate, Build and Communicate payroll reports, payslips, and invoices to clients within the agreed time frame.
• Review the payslips and payroll reports of In-Country Partners for submission and ensure inhouse payroll database is updated and reconciled with the same amounts.
• Actively follow up with the In-Country Partners to confirm that the workers are / have been paid on time.
• Keeping up to date with the assigned country legislation.
• Handling and maintaining the portfolio of existing clients on AHR database.
• Handling/resolving payroll related queries.

Qualifications/Experience/Skills Requirements 

• HSC Holder or Higher Education.
• Having experience in payroll outsourcing and a customer-facing environment will be an advantage.
• Proficient in Microsoft Office tools.
• Fluency in English (oral and written).
• Understanding of common payroll practices, analytical and Reporting Skills.
• Familiar with using payroll software.
• Africa exposure would be beneficial to this position.
• Can work under pressure.
• Adapt to a dynamic/ever-changing environment.
• Willingness to work flexible/additional hours.