Search by job title, skills, company or browse by categories.
Assistant Level 1 - Issuing Sales (6 months)
Full-timeOn-site
- Port Louis
- Rs 10,000 – Rs 20,000
- Posted Aug 14, 2026
- Closing 13/09/2026
- Accounting / Auditing / Tax Services / Finance
- Finance Clerk
- Entry Level Finance
- Hsc Jobs
- Finance Administration
Sector
Skills
Job Description
Assistant Level 1 – Issuing is responsible for contacting clients to schedule appointments for KYC document verification, ensuring all KYC requirements are met, and completing issuing-related tasks accurately within established deadlines and SLAs. The role also involves delivering excellent customer service to both internal and external customers.
Responsibility
- Understand and adhere to Cards policies, procedures, and confidentiality requirements.
- Communicate professionally with customers and provide a high standard of service.
- Review, validate, and process KYC documentation and new applications accurately and in compliance with requirements.
- Identify, escalate, and assist in resolving customer issues and complaints while contributing to customer satisfaction initiatives.
- Maintain a good understanding of CIM Finance's Cards & Payments products, services, systems, and tools.
- Participate in issuing campaigns, sales initiatives, roadshows, outbound calling activities, and other business development efforts.
- Support customers through activities such as card activations, declined transaction follow-ups, and other service-related interactions.
- Collaborate effectively with colleagues and stakeholders to ensure the timely completion of tasks and business objectives.
- Contribute to a positive, inclusive, and customer-focused team culture.
- Provide support at service counters and undertake other related duties as required to support business operations.
- Higher School Certificate (HSC) or an equivalent qualification.
- Up to 2 years of relevant work experience in a similar industry.
- Valid driving license (where required for the role).
- Good communication skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
- Good written communication skills, including the ability to draft clear and professional emails.
- Confidence in building positive customer relationships and engaging with prospective customers in a professional way.