The Associate - Operations is responsible to execute all the day-to-day activities/ tasks of the different units within Operations Management. This role acts as a maker and support seniors or other colleagues to ensure proper data capture, execution of tasks, filing and scanning of customers applications as per bank’s process, procedures & policies.

KEY RESPONSIBILITIES:

The key responsibilities are not limited to the following:

• Ensure account opening / reviewing procedures are followed at all times and customer data is properly captured on account opening/product forms and systems.
• Ensure that complete set of KYC documents are submitted by customers & perform account maintenance, product registration, signature and document scanning, monitor renewal/ dormant/ abandoned and closed accounts.
• Diligently ensure Data integrity and consistency with respect to all Data on system.
• Ensure to abide by procedures in place and meet the defined SLA for all activities performed within Operations.
• To ensure all KYC and Money Laundering requirements are being followed.
• Ensure confidentiality is maintained at all times.
• To make regular checks and record/report findings.         
• Provide assistance during audits and projects
• Strive to exceed all performance targets
• Promote open and honest communication
• Scanning, Records keeping /filing, Mailing items.
• Any other ad hoc duties

PREREQUISITES:

• Candidate should have at least a HSC or diploma/degree in Banking or Finance from a recognized institution or any relevant field acceptable by the bank.

SKILLS & COMPETENCIES:

• Team player who enjoys working in a team environment
• Maintain confidentiality of information, be ethical and conducting business with good corporate governance.
• Ability to work under pressure and follow instructions when required
• Demonstrate adherence to the values of the bank and maintain a good attitude towards work.
• Can be trusted with confidential information.
• Analytical, proactive and solution oriented.
• Ability to discern risk issues and escalate as appropriate.
• Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process driven environment.