The Relationship Manager - Leasing is responsible for developing the existing customer base and increase the leasing portfolio of the bank, while providing customers with services of the highest standard. The Relationship Manager is the primary point of contact for customers and will, through trust and dedication, build and maintain successful customer relations, assist new and potential clients with inquiries as well as research and resolve complex business problems.

KEY RESPONSIBILITIES:

·        Manage a Portfolio of leasing customers with a view to develop mutually beneficial business opportunities;

·        Manage relationship with leasing customers to maximize sales and revenue and encourage exclusivity to the Bank

·        Control the quality of the portfolio using available triggers to risk Management guidelines and policies

·        Approach, negotiate terms and contract with leasing prospects

·        Ensure that there are no complaints from customers for service delivery for Asset Finance products

·        Develop and maintain close working relationships with customer service teams to ensure that high net worth clients are managed within agreed service levels

·        Assist Business Analysts for preparation of credit proposals or reviews and submit recommendations to the appropriate approval committee

·        Submit Monthly performance report with variance analysis and ensure that any variances are recovered if any on a quarterly basis

·        Liaise with internal support departments to ensure that all requests are being attended

·        Ensure full adherence to all Bank’s policies and procedures and any other regulatory guidelines at all times

·        Assist the Head to Build and lead an effective and cohesive team

PREREQUISITES:

·        Degree or Post Graduate Qualification in Banking or any field of study relevant to the scope of work as may be accepted by the Bank

·        A minimum of 4 years overall experience in sales, business development, banking or leasing.

·        Good knowledge of the Bank’s corporate offering as well as a broad understanding of the various banking products and services available.

·        Must possess a sound knowledge of the leasing market and demonstrate a good knowledge of the banking environment.

·        Good understanding of the business and market dynamics, key challenges and competitive landscape of leasing.

SKILLS:

·        Team Management.

·        Excellent oral and written communication skills, ability to convey information effectively and convincingly to all levels.

·        Numerical reasoning ability.

·        Planning, time management skills and presentation skills.