Key Duties and Responsibilities

• Greets guests warmly upon arrival and departure.
• Assists guests with luggage during check-in, check-out, and room transfers.
• Escorts guests to their rooms and explains room features and resort facilities.
• Provides information regarding hotel services, restaurants, activities, and local attractions.
• Ensures luggage is delivered promptly and safely to guest rooms.
• Assists guests in arranging transportation, including taxis and airport transfers.
• Maintains the luggage storage area in a clean, organized, and secure manner.
• Tags, stores, and retrieves guest luggage accurately.
• Responds promptly and courteously to guest requests and inquiries.
• Assists with opening doors and welcoming guests at resort entrances.
• Delivers messages, parcels, amenities, and guest requests to rooms.
• Supports the Front Office team during peak operational periods.
• Monitors lobby and public areas to ensure cleanliness and presentation standards are maintained.
• Assists guests with directions within the resort and surrounding area.
• Reports lost and found items in accordance with company procedures.
• Maintains effective communication with Reception, Housekeeping, Concierge, and other departments.
• Handles guest complaints professionally and immediately reports concerns to supervisors.
• Ensures all porterage equipment, trolleys, and work areas are maintained in good condition.
• Adheres to all health, safety, fire, and security procedures.
• Attends training sessions and departmental meetings as required.
• Maintains a professional appearance and grooming standard at all times.
• Ensures guest confidentiality is respected and protected.
• Promotes resort facilities and services whenever appropriate.
• Performs any other duties assigned by management in line with operational requirements.