Job Description
Supervise and coordinate the daily operations of the Rooms/Housekeeping Department.
Allocate duties and organise staff according to occupancy levels, forecasts and operational requirements.
Ensure guest rooms, public areas and back-of-house areas are maintained to the hotel’s cleanliness and quality standards.
Conduct regular inspections of guest rooms and public areas and ensure any deficiencies are promptly rectified.
Monitor room status and coordinate closely with Front Office to ensure rooms are ready for guest arrivals.
Handle guest requests, complaints and special requirements professionally and ensure timely follow-up.
Assist in training, coaching and supervising housekeeping staff to maintain high service standards.
Monitor staff attendance, grooming, discipline and performance, and provide feedback where required.
Ensure compliance with hotel policies, SOPs, health & safety, hygiene and security standards.
Monitor the proper use, storage and maintenance of housekeeping equipment, materials and supplies.
Control consumption and minimise wastage of linen, amenities, cleaning products and other departmental supplies.
Prepare and monitor requisitions for housekeeping supplies and assist with stock control.
Report maintenance defects and coordinate with the Maintenance Department for timely repairs and preventive maintenance.
Assist in monitoring departmental expenses and contribute to cost-control initiatives.
Attend daily briefings and ensure effective communication of operational information to the team.
Maintain good teamwork and communication with Front Office, Maintenance and other hotel departments.
Assist the Executive Housekeeper/Housekeeping Manager with departmental planning, reporting and operational requirements.
Suggest improvements to enhance room quality, operational efficiency and guest satisfaction.