Job Description
Welcome and warmly assist guests upon arrival and throughout their stay.
Provide personalised assistance and ensure a high standard of guest service.
Handle guest requests, enquiries, feedback and complaints professionally and efficiently.
Follow up on guest concerns and coordinate with relevant departments to ensure timely resolution.
Maintain regular contact with VIPs, repeat guests and key customers.
Obtain guest feedback and make recommendations to improve guest satisfaction and service quality.
Assist guests with special requests, celebrations, arrangements and personalised services.
Coordinate with Front Office, Food & Beverage, Housekeeping and other departments to meet guest requirements.
Assist in organising special events, dinners, cocktails and other guest activities.
Prepare and coordinate guest invitations and special arrangements when required.
Maintain accurate guest information and ensure confidentiality of guest details.
Promote the hotel's facilities, services and activities to guests.
Ensure compliance with hotel standards, policies, procedures, health and safety requirements.
Maintain a professional appearance, positive attitude and excellent communication with guests and colleagues.
Participate in daily briefings and maintain effective communication with the team.