ROLE PURPOSE

Dealing with patients, Radiologists, Technicians and other related persons. Responsible for listening to audio recordings, verbal reports, written reports from medical professionals like Physicians to type and organize medical documents. Communicate with Physicians and administrative staff to fact-check information and medical terms, typing a variety of medical documents including patient reports or public health advice and ensure complete writing tasks within established deadlines.

Explain the procedures and process of Radiology department. Organize appointments and making sure that the procedure is completed for the patient. Dispatching report and other related documents to the patients.

 

DUTIES AND RESPONSIBILITIES

·     Welcome all patients attending the department.

·     Take all relevant information (name, address, etc) from patients and do necessary entries in the computer system

·     Channel the patient towards the relevant service offered by the department, e.g. CT scan, Mammography, Ultrasound, etc

·     Place the patient in ultrasound and to stay with patients when requested by radiologist / HOD

·     Explain all relevant documents to patients such as registration forms, consent forms etc… if requested

·     Enter patients details in ultrasound before placing the patients for PACS

·     Attend to incoming phone calls to give appointments and information regarding the various services offered by the department

·     Transcribe medical reports, summaries, office visit notes and other medical documents from recorded, written, dictated from health care providers using specialized transcription equipment such as PACS

·     Ensure uncompromised patient care by transcribing fast and accurately, as well as performing thorough editing.

·     Convert transcribed diagnostic test results, procedures, and consultation notes into applicable report formats.

·     Type out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon.

·     Submit transcriptions to healthcare professionals for their approval in a timely manner.

·     Communicate with Physicians and administrative staff to fact-check information and medical terms, typing a variety of medical documents including patient reports or public health advice and ensure complete writing tasks within established deadlines.

·     Performing additional tasks such as following up and revising patient history, as well as entering medical reports into electronic health records systems.

·     Protect patient confidentiality and adhere to legal requirements at all times.

·     Provide online copies of transcribed documents to physicians or other providers for review and signature, making corrections or changes as noted

·     Familiarity with proper grammar, spelling and sentence structure as well as medical jargon and abbreviations for accuracy of reporting

·     Work with transcription equipment that can include speech recognition equipment, word processing, and computer software

·     Review transcription documents for quality assurance and precision to spot and correct any errors that could impact patient care and medical liability

·     Facilitate and ensure Quality Audit of Medical Reports to external quality auditors

·     Review transcription documents for quality assurance and precision to spot and correct any errors that could impact patient care and medical liability

·     Raise the service, Issue bill to patients and Collect cash.

·     Do relevant entries in system regarding test done, price, stock items used

·     Hand over to patients or referring Doctor’s film and/or results of test done

·     Dispatch films/results to different wards and doctors

·     Phone patients in case of postponement of test

·     File x-ray request form or any document, which need so

·     Submit to accounts dept documents such as ‘prise en charge’ or other relevant ones

·     Put to post results, which need so

·     Phone patients every morning and confirm their appointments.

·     Inform other secretaries & technicians in case of cancellation of test by patients and reappoint other patients.

·     Submit to H.O.D monthly statistics and any other return, which need so

·     Inform H.O.D or Radiologist of any cancellation of appointment taken by pts

·     See to it that all tests scheduled have been performed before departure of staff and Radiologist

·     Inform wards to send pts to dept when appropriate booking has been made

·     Type any document as assigned by H.O.D or Radiologist

·     Inform staff of any problem/complaint by patients who are waiting for any test.

·     Cash collection from patients

·     Responsibility to check the notes upon payment to identify fake notes

·     To input and process all transactions cashed

·     Issue receipt on payment

·     Reconciliation of daily cash till (Float)

·     Extract daily collection reports for cash payment

·     Float balance should be exact with no variance

·     To prepare 1 lodgment (CVD) daily for deposit of cash on compusafe machine

·     Finalize all pending invoices

·     Prepare procedures for refund by credit card and online payment (Patient’s sign on refund form + photocopy of patient ID and bank card details)

·     All discrepancies must be reported to the main cashier immediately.

·     Any other cognate duties not specified above but which are in cognizance with the various services offered by the dept for its proper day to day running or others as assigned by H.O.D

 

What are we looking for?

·     HSC or a Diploma/Bachelor's degree in Business Administration, Management, Office Administration, or a related field.

·     Minimum of 1–2 years of experience as a Secretary, Cashier, and/or Transcriptionist.

·     Basic computer and Typing skills

·     Punctuality, Attitude, Precision

Location: Floreal, Mauritius