TotalEnergies Mobility Services International Ltd (TEMSI) is a tech subsidiary of the TotalEnergies company based in Mauritius.

We are approximately 100 employees thriving to innovate, develop and maintain the Company's software solutions. More specifically, we work closely with various Marketing & Services subsidiaries to develop Mobility oriented solutions.

TotalEnergies Mobility Services International Ltd (TEMSI) is looking for a YEP Trainee for the Support Department. The YEP trainee with be under a contract of 1 year with the Company with possibility or not to be employed permanently after the traineeship.

 

KEY RESPONSIBILITIES

Respond promptly to customer inquiries.

Diagnose and troubleshoot technical issues to provide effective solutions.

Document all customer interactions and resolutions in our support ticketing system.

Follow up on unresolved issues to ensure timely resolution and customer satisfaction.

Assist with escalated customer complaints and complex technical problems as needed.

Monitoring support ticket queues assigned to self and ensuring timely responses to customer inquiries.

Maintaining support tools and systems for efficient issue tracking and resolution.

Ensuring compliance with service level agreements (SLAs) and customer service policies.

 

SKILLS, QUALIFICATIONS & EXPERIENCE

Degree in Computer Science or equivalent experience required

Good analytical, problem solving and management skills

Excellent communication and interpersonal skills

Highly dynamic and customer oriented

Very good attention to details

Team player