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Junior Technology Support Specialist

ER Hospitality
Full-time
  • Moka
  • Not disclosed
  • Posted Aug 5, 2026
  • Closing 04/09/2026
  • ICT / IT / Web
  • Junior Tech Support
  • It Support Specialist
  • It Service Desk
  • Computer Support

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Job Description

Overview of the Role:
The Junior Technology Support Specialist provides first-line technical support to end users by resolving hardware, software, network, and IT-related issues. The role ensures that all IT systems, devices, and applications are operational while delivering excellent service and supporting the daily operations of the business.

-This position will be based at our Head Office in Bagatelle for the Restaurant Cluster.

Main Responsibilities:
  • Provide advanced troubleshooting and resolution of hardware, software, and network issues.                                                                      
  • Provide second and third-tier support for escalated issues from junior staff                                                                           
  • Support and mentor junior IT support staff, providing guidance and training as needed                                                                       
  • Coordinate with other IT team members to manage workload and ensure efficient operation of IT services                                                                               
  • Respond to and resolve IT support tickets in a timely manner, ensuring high customer satisfaction.                                                                        
  • Diagnose and resolve complex hardware, software, and network issues.                                                                               
  • Configure user accounts, email accounts, and access permissions according to company policies and security protocols.                                                                               
  • Maintain and troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, and VPN.                                                                           
  • Perform routine maintenance and updates to ensure optimal performance of IT systems.                                                                                 
  • Collaborate with vendors and third-party service providers to resolve complex technical issues and escalate unresolved problems when necessary.                                                                          
  • Develop and maintain an internal knowledge base for common issues and solutions                                                                                
  • Move to different BUs (Business Outlets) to provide physical support where necessary                                                                              
  • Maintain a professional and courteous demeanor while interacting with users                                                                       
  • Stay abreast of industry trends, emerging technologies, and best practices.                                                                          
  • Maintain accurate records of hardware and software inventory, including serial numbers, license keys, and warranty information.                                                                             
  • Participate in team meetings, knowledge-sharing sessions, and training programs to stay informed about new technologies and best practices.                                                                         
  • Foster a culture of continuous learning and IT literacy within the organisation by promoting self-service resources and online training opportunities.                                                                          
  • Stay abreast of industry trends, emerging technologies, and best practices.                                                                          
  • Escalate unresolved issues to senior IT staff when required.    
  • Provide first-level technical support to employees via phone, email, remote support, and onsite visits.

Candidate's Profile:
  • Certificate or Diploma in Information Technology, Computer Science, or equivalent.                                                     
  • Certifications in relevant certifications like CompTIA Network+, CCNA, or Azure Administrator.
  • At least 2 years of experience in network and system support.
  • Knowledge in Computer hardware, Networks (devices and routing), Internet, Peripherals
  • Troubleshooting abilities.
  • Familiarity with monitoring tools and backup procedures.
  • Strong communication skills for collaboration and user interaction.