About the Role

We are looking for a motivated Credit Control & Recovery Coordinator to join our Debt Recovery team. You will support the day-to-day chasing of overdue payments, liaise with clients and internal teams, and assist in maintaining accurate, up-to-date debtor records. This is a great opportunity for someone looking to build a long-term career in credit control and debt recovery.

 

Key Responsibilities

• Follow up with clients on overdue invoices via phone, email, and formal reminder letters
• Assist in preparing and sending monthly statements of account
• Track payment commitments and update debtor records on daily basis
• Liaise with internal service teams to resolve billing queries
• Support the preparation of debtor reports and collection tracking
• Assist with documentation for cases progressing to formal notices or legal action
• Maintain professional, courteous communication with clients and internally while ensuring timely follow-up

 

Requirements

• HSC (Higher School Certificate) or equivalent
• Minimum 1 year of experience in debt recovery/ credit control
• Strong, confident personality with the ability to handle difficult conversations professionally
• Proactive attitude — able to follow up consistently without being prompted and take ownership of assigned accounts
• Strong written and verbal communication skills
• Good attention to detail and comfortable working with numbers/account records
• Proficiency in Microsoft Excel
• Ability to work independently and manage multiple accounts/deadlines
• Prior exposure to liaising with attorneys or handling formal notices is an advantage, but not required