MAIN DUTIES & RESPONSIBILITIES

• Perform all necessary cleaning activities such as sweeping, mopping, trash removal, dusting and polishing furniture cleaning balconies and washing windows.

• Always ensure cleanliness of assigned corridors and organize housekeeping trolleys.

• Adhere to procedures and ensure all rooms are cleaned and tidied according to department standards.

• Make beds, change linens and replenish towels and toiletries.

• Clean bathrooms, including sinks, toilets and showers.

• Collect laundry and dry cleaning for guests.

• Strip dirty linens, towels and remove used amenities from rooms.

• Respond to guest requests and complaints in a timely and professional manner.

• Exercise tact and discretion when dealing with guests, and guests’ property.

• Always respect guest privacy and confidentiality.

• Check all room equipment such as lights, TVs, phones and air conditioning to ensure they are in good working order.

• Perform maintenance check and report any maintenance issues, damage, safety hazards, shortcomings, and disturbances to Supervisors.

• Check and maintain room amenities stock levels.

• Follow all procedures with regards to Green Key and other environmental programs in place.

• Provide Go-Extra-Mile Service.

• Clean and maintain all the equipment daily.

• Follow the schedule of deep cleaning and/or special tasks given by the Supervisor.

• Ensure lost and found items are properly logged and stored; comply with the lost and found policy of the hotel.

• Have good knowledge of all hotel facilities and hours of operation.

• Participate in training and development programs.

• Ensure compliance with health, safety and hygiene rules and regulations.

• Any other cognate duties may be assigned.

CRITERIA

• School Certificate or equivalent.

• Prior experience as a Cleaner, Room Attendant, or equivalent is preferred.

• Fluency in English and French; knowledge of other languages is a plus.

• Strong attention to detail.

• Excellent time management skills.

• Strong communication skills.

• Ability to work independently and as part of a team efficiently, while maintaining a high quality.

• Willingness to learn and adapt to new tasks.

• Good physical stamina and ability to lift and move heavy items.

• Ability to stand for long periods of time.

• Ability to multitask and prioritize tasks effectively.

• Flexibility to work various shifts, including weekends and public holidays.