As a leading debt collection specialist in France, iQera supports major companies and financial institutions in managing customer risk, from preventing unpaid debts to recovering outstanding receivables, while placing customer relationships and respect for people at the heart of everything we do.

Today, iQera is undergoing a major transformation alongside its new reference shareholder, Arrow Global, with the ambition of strengthening its competitiveness and building a sustainable, profitable future.

At iQera, we don't just hire resumes we build a community of passionate, curious people who are eager to learn, grow, and push boundaries in a fast-changing environment.

Our Tribe is made up of more than 2,300 talented people across 10 locations in 4 countries, all driven by one shared belief: excellence is built through diversity.

We give everyone the opportunity to develop their skills, grow their career, and contribute to responsible performance in a supportive, respectful, and stimulating workplace.

Proud of our values of openness, respect, and commitment, we actively promote inclusion and support the employment and career development of people with disabilities.

Your responsibilities within our Tribe

• Receive and process customer emails, enquiries, complaints and disputes.
• Review customer files and account history to analyse each request.
• Consult and update client systems and internal applications.
• Prepare clear, accurate and professional written responses to customers.
•  Investigate and manage customer disputes, ensuring all relevant information is recorded.
• Update customer records and take the appropriate actions in line with internal procedures.
• Liaise with internal teams to resolve customer requests and escalate complex cases when necessary
• Ensure compliance with client procedures, quality standards and applicable regulations
• Deliver a high level of customer service and contribute to customer satisfaction

• HSC/Bac level with at least 2 years of relevant experience.
• Ability to meet deadlines and manage workload effectively.
• Strong analytical and problem-solving skills.
• Ability to draft professional emails and written correspondence.
• Good command of Microsoft Office and business applications
• Maintain a high level of customer satisfaction by ensuring timely follow-up until each request or complaint is resolved.
• Organization and prioritization skills.
• Excellent verbal and written communication skills.
• Active listening skills.
• Customer-oriented mindset.
• Attention to detail.
• Empathy and professionalism.
• Ability to remain calm under pressure.
• Team player.

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.