Main Duties & Responsibilities:

• Provide first-line technical support to end users (hardware, software. Basic application issues).
• Assist in the installation, configuration, and basic maintenance of IT equipment and applications.
• Support routine monitoring of systems and report issues or anomalies to senior team members.
• Assist with user account management and access requests.
• Suppot documentation of procedures, issues, and fixes.
• Follow IT policies, procedures, and security guidelines.
• Support the development and implementation of simple automated solutions to enhance efficiency.

Profile:

• First-line IT support.
• Team player.
• Strong communication skills (both written and verbal).
• Willingness to learn and follow instructions.

Qualifications & Experience:

• Bsc / BTech / BEng in Technology or equivalent acceptable qualification.
• Previous relevant work experience is desirable.