Azure Outsourcing Services Ltd, on behalf of Imatech Ltd, is recruiting a Sales Coordinator

The Sales Coordinator is responsible for supporting the sales process from enquiry to delivery by ensuring excellent customer service, proactive follow-up, and smooth coordination between clients, sales, design, and production teams. The role requires a commercially minded individual with strong communication skills and a proven sales background who can identify client needs, propose suitable solutions, and ensure customer satisfaction throughout the project lifecycle.

Key Responsibilities

      Sales & Customer Relationship

•           Respond promptly to customer enquiries via email, telephone, WhatsApp, and other communication channels.

•           Follow up quotations and opportunities to maximize conversion rates.

•           Build and maintain strong relationships with existing and prospective clients.

•           Advise customers on suitable products, materials, finishes, and printing solutions.

•           Identify upselling and cross-selling opportunities.

•           Assist in achieving departmental sales targets and KPIs.

•           Conduct proactive follow-up calls to existing, inactive, and prospective customers.

Order Processing & Coordination

•           Receive and review customer orders for completeness and accuracy.

•           Coordinate with the Design Department to ensure artwork requirements are clearly communicated and deadlines are met.

•           Liaise with the Production Department to monitor job progress and delivery schedules.

•           Follow up internally to ensure jobs are completed on time and according to customer specifications.

•           Communicate order status and updates to clients proactively.

•           Resolve customer issues and complaints in a professional and timely manner.

Administrative & Reporting Duties

•           Prepare quotations and sales-related documentation.

•           Maintain accurate customer records and update CRM/ERP systems.

•           Monitor outstanding quotations and pending orders.

•           Prepare weekly sales activity and pipeline reports.

•           Track customer feedback and identify areas for service improvement.

Qualifications & Requirement

•           Diploma or Degree in Sales, Marketing, Business Administration, or related field.

•           Minimum 3 years of experience in a sales coordination, customer service, account management, or sales support role.

•           Proven track record of achieving sales-related objectives and delivering excellent customer service.

•           Experience in the printing, signage, packaging, advertising, or manufacturing industry will be a strong advantage.

Skills & Competencies

•           Strong sales and customer service orientation.

•           Excellent verbal and written communication skills.

•           Strong negotiation and relationship-building abilities.

•           Ability to understand customer requirements and propose practical solutions.

•           Excellent organisational and follow-up skills.

•           Ability to work under pressure and manage multiple projects simultaneously.

•           Strong attention to detail.

•           Proficiency in Microsoft Office (Excel, Word, Outlook).

•           Experience with CRM and ERP systems is an advantage.