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Customer Experience Associate
- Moka
- Not disclosed
- Posted Jul 15, 2026
- Closing 14/08/2026
- Call Centers / BPO / Customer Service / Languages
- Customer Service
- Call Center Jobs
- Customer Support
- Call Center Associate
Job Description
Customer Experience Associate
Hyundai Power Equipment
Build Your Career with an International Brand
Are you passionate about customer service and looking for an opportunity to grow your career with a dynamic and expanding international company?
Hyundai Power Equipment is seeking motivated, enthusiastic, and customer-focused individuals to join our growing Customer Experience team in Mauritius.
This role offers the opportunity to work with a globally recognised brand, gain valuable international experience, develop your professional skills, and build a long-term career within a fast-growing business.
Whether you already have customer service experience or are looking to take the next step in your career, we provide full training and ongoing support to help you succeed.
Why Join Hyundai Power Equipment?
At Hyundai Power Equipment, our customers are at the heart of everything we do.
As a Customer Experience Associate, you will play a key role in ensuring our customers receive exceptional support throughout their aftersales journey. You will work closely with customers and internal teams to resolve queries, improve processes, and help deliver a world-class customer experience.
We believe in developing our people and promoting from within wherever possible.
Your Responsibilities
Customer Support
Respond to customer enquiries via telephone, email, and live chat in a professional and timely manner.
Provide information regarding products, warranties, repairs, spare parts, and aftersales support (full training provided).
Manage customer cases from first contact through to successful resolution.
Deliver a positive and professional customer experience at every stage of the journey.
Respond to customer enquiries via telephone, email, and live chat in a professional and timely manner.
Provide information regarding products, warranties, repairs, spare parts, and aftersales support (full training provided).
Manage customer cases from first contact through to successful resolution.
Deliver a positive and professional customer experience at every stage of the journey.
Problem Solving & Case Management
Investigate and resolve customer concerns efficiently and effectively.
Work closely with internal teams including Technical Support, Logistics, Repairs, and Parts departments.
Escalate complex cases where necessary while maintaining ownership of the customer experience.
Maintain accurate records using our customer management systems.
Investigate and resolve customer concerns efficiently and effectively.
Work closely with internal teams including Technical Support, Logistics, Repairs, and Parts departments.
Escalate complex cases where necessary while maintaining ownership of the customer experience.
Maintain accurate records using our customer management systems.
Continuous Improvement
Monitor customer feedback and identify opportunities to improve service delivery.
Suggest ideas to improve processes, efficiency, and customer satisfaction.
Contribute positively to team objectives and performance targets.
Monitor customer feedback and identify opportunities to improve service delivery.
Suggest ideas to improve processes, efficiency, and customer satisfaction.
Contribute positively to team objectives and performance targets.
What We're Looking For
Excellent spoken and written English.
French language skills are highly desirable and will be considered a significant advantage.
Strong written communication and professional email-writing skills.
Excellent attention to detail and accuracy.
Positive attitude with a strong customer-first mindset.
Strong problem-solving and decision-making abilities.
Excellent communication and active listening skills.
Ability to work effectively both independently and within a team.
Good organisational and time management skills.
Excellent spoken and written English.
French language skills are highly desirable and will be considered a significant advantage.
Strong written communication and professional email-writing skills.
Excellent attention to detail and accuracy.
Positive attitude with a strong customer-first mindset.
Strong problem-solving and decision-making abilities.
Excellent communication and active listening skills.
Ability to work effectively both independently and within a team.
Good organisational and time management skills.
Preferred Experience
Minimum qualification of HSC or equivalent.
Previous experience in customer service, customer support, call centres, BPO, hospitality, or retail environments is advantageous.
Experience using CRM systems such as Zendesk, Salesforce, or similar platforms is beneficial.
Good computer literacy and typing skills.
Additional administrative, marketing, or digital skills are welcomed.
Minimum qualification of HSC or equivalent.
Previous experience in customer service, customer support, call centres, BPO, hospitality, or retail environments is advantageous.
Experience using CRM systems such as Zendesk, Salesforce, or similar platforms is beneficial.
Good computer literacy and typing skills.
Additional administrative, marketing, or digital skills are welcomed.
Contract & Career Progression
Initial 6-month fixed-term contract.
Opportunity for contract renewal and progression to a permanent role based on performance, attendance, and business requirements.
Clear opportunities for career development and internal progression for high-performing individuals.
Initial 6-month fixed-term contract.
Opportunity for contract renewal and progression to a permanent role based on performance, attendance, and business requirements.
Clear opportunities for career development and internal progression for high-performing individuals.
What We Offer
Competitive salary package.
Transport allowance.
Monthly performance bonus opportunities.
Comprehensive training programme and ongoing coaching.
Hybrid working opportunities following successful completion of probation.
Exposure to international operations and customers.
Career progression opportunities within a growing organisation.
Supportive and collaborative team culture.
Employee recognition initiatives and performance rewards.
Opportunity to work with one of the fastest-growing brands in the power equipment industry.
Competitive salary package.
Transport allowance.
Monthly performance bonus opportunities.
Comprehensive training programme and ongoing coaching.
Hybrid working opportunities following successful completion of probation.
Exposure to international operations and customers.
Career progression opportunities within a growing organisation.
Supportive and collaborative team culture.
Employee recognition initiatives and performance rewards.
Opportunity to work with one of the fastest-growing brands in the power equipment industry.
Working Hours
Monday to Friday: 11:00 AM – 8:00 PM
Saturday: Occasional Saturday shifts may be required on a rota basis to support operational requirements.