Key Responsibilities:

• Lead and inspire all operational departments to deliver five-star service standards.
• Ensure outstanding guest and resident satisfaction through personalised and memorable experiences.
• Oversee daily hotel and residence operations, maintaining quality, efficiency and consistency.
• Drive financial performance, cost control and achievement of business objectives.
• Develop and coach Department Heads and foster a culture of excellence.
• Ensure compliance with quality, health, safety and operational standards.
• Build strong relationships with guests, residents, owners and stakeholders.

Candidate Profile:

• Proven experience in senior hotel operations management within luxury hotels, resorts or boutique properties.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent understanding of Rooms Division, Food & Beverage and overall resort operations.
• Experience managing serviced residences or mixed-use hospitality environments will be an advantage.
• Strong commercial awareness and commitment to service excellence.