SCOPE: To plan, lead and control all housekeeping operations to ensure the highest standards of cleanliness, hygiene, presentation and guest comfort across guest rooms, public areas and back-of-house, in line with brand standards and budgetary controls.

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Key Duties and Responsibilities:

•  Oversee daily housekeeping operations including rooms, public areas, laundry and linen control
• Establish and monitor housekeeping standards, SOPs and checklists
• Prepare departmental budgets, manpower planning and cost control
• Manage recruitment, training, performance evaluation and discipline of staff
• Conduct regular inspections of guest rooms and public areas
• Coordinate closely with Front Office and Maintenance departments
• Manage inventory, procurement and usage of cleaning supplies and linen
• Ensure compliance with health, safety and hygiene regulations
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• Handle guest complaints related to housekeeping professionally and promptly
• Prepare reports on occupancy, productivity, costs and KPIs
• Act as trainer  for Housekeeping  Team
• Act as Duty Manager