Key Responsibilities:
1. Showroom Operations
- Ensure the showroom is clean, organized, and visually appealing at all times
- Monitor and maintain merchandising standards and promotional displays
- Ensure all products are properly labelled with name and price tags
- Coordinate weekly stock replenishment and ensure shelves are consistently stocked
- Oversee the smooth flow of customer traffic and showroom ambiance
2. Sales & Customer Service
- Interact with walk-in clients to address inquiries, resolve issues, and ensure a positive shopping experience
- Communicate daily with the Showroom Officer-In-Charge regarding client needs and feedback
- Report customer satisfaction levels and suggest improvements to enhance service quality
- Participate in outdoor events and promotional activities as required
3. Team Supervision & Training
- Supervise and guide showroom staff, including shop assistants and tellers
- Delegate tasks and ensure responsibilities are clearly communicated
- Conduct on-the-job training as instructed by the Showroom Officer-In-Charge
- Monitor staff performance and provide feedback to improve service delivery
4. Inventory & Documentation
- Oversee stock-in and stock-out processes and ensure accurate documentation
- Conduct inventory checks as required and submit detailed reports
- Ensure proper filing of all showroom-related documents, including delivery notes, invoices, and warranty forms
- Ensure promotional pricing is updated during sales periods and reverted post-promotion
5. Cash Handling & Reporting
- Supervise daily cash transactions and ensure accuracy in teller operations
- Submit daily cash transaction reports to the Showroom Officer-In-Charge
- Reconcile daily sales and prepare end-of-day report
Required Skills & Competencies:
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Attention to detail and strong organizational skills
- Customer-focused mindset with problem-solving abilities
- Proficiency in basic computer applications and POS systems
- Ability to multitask and work under pressure