Job Purpose

 

The Team Leader – Accounts Receivable is responsible for overseeing the day-to-day operations of the Accounts Receivable function, ensuring timely collection of outstanding debts, accurate customer account management, effective credit control, and the delivery of high-quality customer service. The role also involves leading the Accounts Receivable team, ensuring compliance with company policies, supporting audits, and driving continuous process improvements.

 

Key Responsibilities

 

Accounts Receivable Management

• Oversee the daily operations of the Accounts Receivable function to ensure efficient and accurate processing.
• Monitor customer accounts to ensure timely collection of outstanding balances.
• Review aged debtors and follow up on overdue accounts in accordance with company procedures.
• Ensure customer accounts are maintained accurately and kept up to date.
• Review unapplied receipts and open invoices, ensuring timely allocation and resolution.
• Support the month-end and year-end closing activities relating to Accounts Receivable.

Credit Control

• Perform credit assessments and evaluate customer credit applications.
• Approve or recommend the approval or rejection of credit applications in line with delegated authority and company policy.
• Maintain and review customer credit limits, updating the system where appropriate.
• Release account holds where justified and in accordance with company procedures.
• Monitor customer credit exposure and recommend appropriate actions to minimise financial risk.

Customer Relationship Management

• Prepare and issue monthly customer statements of account.
• Respond promptly and professionally to customer account queries.
• Liaise with Retail Managers, Showroom-in-Charges and other internal stakeholders to resolve customer-related issues.
• Maintain positive customer relationships while ensuring compliance with the Company's credit policies.

Debt Recovery

• Conduct regular debtors review meetings with relevant department heads to discuss overdue accounts and agree on collection strategies.
• Escalate complex or high-risk accounts to the Accounting Manager for further action.
• Liaise with external legal advisors regarding difficult recovery cases, returned cheques and legal proceedings where necessary.

Team Leadership

• Supervise, coach and support the Accounts Receivable team to ensure high performance and continuous development.
• Allocate workloads and monitor team performance to ensure service levels and deadlines are achieved.
• Foster a collaborative, customer-focused and results-oriented working environment.
• Identify training needs and support the development of team members.

Reporting & Compliance

• Prepare and review weekly and monthly Accounts Receivable reports, debtor ageing analyses and other management reports.
• Ensure accurate and organised filing of all Accounts Receivable documentation.
• Maintain compliance with internal controls, company policies and accounting procedures.

Audit & Continuous Improvement

• Act as the primary contact for internal and external auditors regarding Accounts Receivable matters.
• Implement audit recommendations and monitor corrective actions.
• Identify opportunities to improve Accounts Receivable processes, controls and efficiencies.

General

• Assist the Accounting Manager with departmental activities and special projects.
• Perform any other duties related to the role as may reasonably be assigned.

Profile

• Minimum ACCA Level 2 or equivalent qualification in Accounting, Finance or a related field.

• Minimum of two (2) years' experience in a similar supervisory role within Accounts Receivable, Credit Control or Finance.

• Sound knowledge of Accounts Receivable processes and credit control principles.
• Good understanding of accounting practices and financial controls.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience using ERP systems and accounting software.

 

Key Competencies

• Leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer service orientation.
• Good negotiation and conflict resolution skills.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• High level of accuracy and attention to detail.
• Integrity, professionalism and confidentiality.
• Ability to work collaboratively across departments.

Benefits

• Health and Private Pension Schemes
• 24hr Personal Accident Cover
• Staff Happiness Programs
• Company Doctor
• Company Psychologist
• Staff Discount