The Client Manager – Business Banking will be the main point of contact for customers dealing with a range of requests and any overflow of work, thus monitoring company performance against service level agreements and flagging potential issues.

KEY RESPONSIBILITIES:

The key responsibilities are not limited to the following:

•      Maintain Relationship Plans for all customers in the portfolio such that contact with customer is prioritized

•        Assist the Relationship Manager to service all customers.

•        Conduct annual and interim reviews of customers borrowing facilities.

•        Prepare sales/credit notes.

•        Carry out follow-ups on excesses, arrears and expired facilities as well as take appropriate actions in consultation with Relationship Managers.

•        Assist Relationship Managers by providing support to portfolios management of Business Banking clients and daily maintenance of accounts / customer liaison.

•        Consistently provide exceptional customer service to Business Banking clients and ensure timely transaction processing and service delivery.

•        Conduct financial reviews with clients to generate quality leads for Relationship Managers.

•        Identify opportunities and employ the best strategies and product to cater to client’s needs.

•        To be fully aware of external regulatory and legal requirements and internal policy, risk and control environment and adhere to all related guidance and processes. 

PREREQUISITES:

·        Bachelor's degree in business, or a related field acceptable to the bank

·        Experience in sales, business development, customer service, or management

·        A detailed knowledge of the Business Banking & commercial set of products as well as a broad understanding of products available in the Bank

·        Thorough understanding of Regulatory guidelines and credit risk policies

SKILLS:

·        A detailed understanding of Regulatory guidelines and credit risk policies, banking regulations, guidelines, policies and procedures.

·        Strong at delivering high level of customer satisfaction, able to aptly apply sound judgements to varying issues, highly attentive to details and able to meet tight deadlines.

·        Strong computer proficiency with Microsoft Office.

·        Excellent oral and written communication skills, ability to convey information effectively and convincingly to all levels.

·        Ability to drive business and deliver strong results.

·        Strong credit, accounting, analytical skills and report writing skills

·        Ability to work under pressure.

·        High levels of integrity and confidentiality

·        Relationship Management

·        Problem Solving and Analysis

·        High interpersonal skills