The Associate – Business Banking is responsible to assist the Business Banking to provide exceptional customer service to all business customers and handle all their queries/requests or concerns ensuring service levels acceptable to the bank.

KEY RESPONSIBILITIES

·        Deal with local payments including Internal Transfers, Macss Transfers, Salary Payments after performing the necessary KYC checks

·        Deal with inward and outward payments (including obtaining necessary customer authorities)

·        Communicate with customer in a proper business language and corporate ethics.

·        Act as principal point of contact in Client Managers’ absence – deal with query if able and within responsibility or record details of query for Client Managers or refer to the Supervisor.

·        Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures

·        Collate customer information on servicing performance for Relationship Managers (including volume of transactions and income)

PREREQUISITES:

·        HSC + 1 year experience as an associate in a Banking environment (including Retail Banking experience) OR

·        Degree in Banking from a recognized institution.

SKILLS:

·        Customer focused- Ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service

·        Strong Knowledge of bank products and services.

·        Proficient computer skills.

·        Effective communication skill, both oral and written.

·        Ability to excel quality standards for services, and assess customer satisfaction