Role Overview: The IT Cards & Payments Officer is responsible for executing projects and providing ongoing support to the Bank on all cards and payment-related matters. This includes configuring new card products, troubleshooting issues with internal systems and external partners, and ensuring smooth operations of cards and payment services.

Key duties and responsibilities:

·       Analyse and solve technical, system and production issues, and document resolutions/workarounds, update technical documentation and test scripts.

·       Execute recommendations following approval from the service provider.

·       Provide regular, concise and clear feedback on work progress to the Team Lead and other stakeholders.

·       Attend with the investigation of issues associated with Cards, ATMs, POS, EFT, Transaction settlement using Back Office Tools and Card Management System as well as Terminal Management System.

·       Assist in implementing projects and provide support as per guidelines of National Switch/VISA/MasterCard

·       Develop reports using SQL

·       Assist Back Office team with reconciliation of VISA/MasterCard transactions

·       Ensure root cause analysis and permanent resolution of card related issues

·       Review and escalate items to card schemes, application vendor and infrastructure team

·       Prepare work related documentation

·       Participate in projects related to the Card Management system or any other solution.

·       Perform any other duties that may be assigned based on skills and competencies.

Qualifications & Experience

The ideal candidate will have:

·       Bachelor’s degree in computer science or any equivalent qualification.

·       Experience in a customer-facing environment will be an advantage.

·       Knowledge of Cards Business or Payment solutions would be an advantage

·       Fully Conversant with Unix, PL/SQL

·       Attention to detail and accuracy

·       Self-motivated, proactive, and results-driven

·       High standards of honesty, integrity, and professionalism

Regards,

Human Resources Dept