IT OFFICER – Job Profile

 

The IT Officer will be responsible for maintaining and supporting all KFC outlets & ESC, information technology systems and infrastructure. This includes ensuring that all technology is updated and operating efficiently, troubleshooting technical issues, actively contributing to any IT Forum and providing support to all stakeholders.

 

Duties and Responsibilities

• Install, Configure and Update computer hardware, operating systems and applications. 

• Support staff through different medium, either face-to-face, remotely or over the telephone to help set up systems or resolve issues including procedural documentation and relevant reports. Escalating to Suppliers and follow up where necessary.

• Train/Coach employees on the use of various technology systems and provide adequate support. 

• Follow diagrams and written instructions to repair a fault or set up a system. 

• Set up new users' accounts and get consent of users as per IT procedures/policies. 

• Maintain the local area network (LAN) and wide area network (WAN). 

• Implement, draft & maintain of IT & ISO policies & procedures to Project estimates. 
• Participate in and support audits and ensure corrective and preventive actions are tracked and executed to completion.
• Participate to the achievement of business goals through knowledge sharing, productive contribution to brainstorming sessions for problem resolution.
• Actively build collaborative relationships by listening to staff needs.
• Liaising & coordinating with suppliers for quote/purchase/delivery/installation as per quality standards.
• Maintain Stock of Critical Spare parts
• May be called to participate in regional projects

• Any Other IT related tasks.

Requirements

• Bachelor's degree in computer science or related field. 

• Minimum of 2 years' experience in a similar role. 

• Holder of a valid driving license

 

Competencies 

• Strong knowledge of IT systems and infrastructure. 

• Knowledge of networking systems, database management, and programming skills. 

• Excellent communication and interpersonal skills. 

• Ability to work well under pressure and multitask. 

• Strong problem-solving skills & Pro-activeness

• Flexibility to work outside of regular business hours as & when needed.