We are looking for Waiters and Waitress for our fine-dining restaurant, Volcan, located near Trou aux Cerfs, Curepipe.

Current weekly schedule for Volcan Restaurant:

• Monday: Closed
• Tuesday to Thursday: 18:00 - 23:00
• Friday to Sunday: 11:00 - 15:00  & 18:00 - 23:00

We are targeting to remain open 7/7 and will provide a roster once open. 

1. POSITION PURPOSE 

The Waiter is responsible for delivering efficient and professional food and beverage service to guests, ensuring a high-quality dining experience at all times. The role contributes to the smooth operation of restaurant services, maintains service standards, and supports overall guest satisfaction. person. 

2. KEY RESPONSIBILITIES 

Food & Beverage Service 
• Provide prompt and courteous service to guests in accordance with established service standards. 
• Take accurate food and beverage orders and ensure timely delivery to guests. 
• Serve food and beverages in a professional manner, ensuring presentation and service quality. 
• Monitor guest needs throughout service and respond promptly to requests. 

Guest Experience 
• Ensure a positive dining experience by maintaining a friendly, attentive, and professional approach. 
• Provide guests with accurate information regarding menu items, promotions, and recommendations. 
• Handle guest queries or concerns efficiently and escalate where necessary. 

Service Preparation & Setup 
• Prepare tables, service stations, and dining areas prior to service. 
• Ensure proper table setting, cleanliness, and readiness of service areas. 
• Assist in opening and closing duties of the restaurant. 

Hygiene & Compliance 
• Maintain high standards of hygiene and cleanliness in all service areas. 
• Ensure compliance with health and safety regulations and Company procedures. 
• Handle food and beverages in accordance with established hygiene practices. 

Coordination & Team Support 
• Work closely with kitchen and bar teams to ensure smooth service flow. 
• Communicate effectively regarding orders, delays, or special requests. 
• Support colleagues and contribute to a cooperative working environment. 

Cash Handling & Basic Sales (where applicable) 
• Assist in billing processes or handling payments when required. 
• Promote menu items, specials, and upselling opportunities where appropriate. 

4. CORE VALUES & BEHAVIOURAL EXPECTATIONS 

All employees are expected to demonstrate behaviours aligned with the Company’s Core Values: 

Hygiene – Maintain high standards of cleanliness, safety, and professional presentation. 
Loyalty – Demonstrate commitment to the organisation and act in its best interests. 
Teamwork – Work collaboratively with colleagues and support operational needs across departments. 
Respect – Treat colleagues, supervisors, and guests with professionalism and courtesy. 
Quality – Perform duties with attention to detail and maintain high standards of work. 
Trust – Demonstrate honesty, reliability, and accountability in all responsibilities. 
Proactiveness – Show initiative in supporting restaurant operations and enhancing guest experience. 

Adherence to these values forms part of the employee’s performance expectations.