Duties and Responsibilities:

• Greet and advise walk-in visitors on membership tiers, programme benefits, pricing, and terms, in line with current commercial conditions set by the Sales & Commercial team.
• Complete member registration at the till in the IT systems: capture details, verify eligibility when relevant, and issue digital and physical membership cards.
• Process payments, apply correct tier pricing, and issue receipts. Handle cash, card, and mixed payment (cash + loyalty points) transactions accurately.
• Conduct a structured onboarding at enrolment: explain how to earn and redeem points, outline tier benefits and exclusions, demonstrate the Casela App or any other available marketing support, and hand over programme materials.
• Maintain an accurate log of cards produced, issued, and held in stock; report discrepancies .
• Assist existing members at the desk with account queries, points balances, missing points claims, card replacement, and benefit clarifications.
• Facilitate renewals at the desk, including redemption of points against the renewal fee.
• Manage pre-booking requests for exclusive experiences, coordinate availability with the relevant operational teams, and confirm bookings in required channels.
• Identify upsell opportunities during member interactions and recommend experiences or upgrades that match the member’s profile and visit history.
• Assist the Commercial team in managing on-site Group Visit (b2B) to ensure smooth running of the operation and to provide an excellent customer experience in a consistent manner. 
• Answer basic agent questions about programme conditions at the counter and/or to the Commercial team or Info Desk.

Candidate's Profile:

• School Certificate (SC) or Higher School Certificate (HSC), or equivalent. A diploma or certificate in Tourism, Hospitality, Business, or a related field is an advantage.
• Minimum 1 year of experience in a customer-facing role involving sales, service, or enrolment (retail, hospitality, tourism, leisure, or a similar environment)
• Experience handling cash and card transactions accurately. Prior use of a POS or booking system is an advantage (training on Casela tools will be provided)
• Experience working with diverse publics, including tourists and families, is desirable. Fluency in English and French; Creole is an asset
• Active listening and service orientation; able to identify member needs and recommend the right product or resolution without over-promising
• Attention to detail and data accuracy: able to complete member records, referral logs, and card production documentation without errors
• Able to work flexible hours and on weekends if needed

To Apply:

Interested Candidates are strongly encouraged to apply by sending a motivation letter with their CV to:

The Human Resources Department

Casela Nature Parks

Royal Road, Cascavelle

Or on our HR email

The Management reserves the right to call only successful candidates for interview or not to make any appointment following this advertisement.