MAIN FUNCTION:

The Technical Sales Representative is responsible for managing the full sales process for electronic security systems and related services, from customer enquiry to full payment and client satisfaction.

The role includes assassins client needs, preparing quotations, following up opportunities, coordinating internally with Purchasing, Store, Administration and the Technical Team, and ensuring a professional level of service throughout the process.

DUTIES & RESPONSIBILITIES:

-          Identify prospects, manage enquiries and develop new sales opportunities.

-          Perform site surveys, understand client requirements and recommend suitable technical solutions.

-          Prepare accurate quotations and follow up with clients until a decision is received.

-          Maintain proper records of clients, opportunities, quotations and follow-ups.

-          Coordinate confirmed orders internally, including preparation of purchase requests for the Purchasing Department.

-          Liaise with the Store for stock availability, material preparation, deliveries and returns.

-          Ensure proper handover of confirmed works to the Technical Team.

-          Monitor the progress of ongoing works and provide regular updates to Management and clients when required.

-          Visit sites when necessary to check work progress, quality and client satisfaction.

-          Assist in resolving client complaints and report important issues to Management.

-          Prepare and submit the required information for invoicing once works are completed or as per agreed payment terms.

-          Monitor debtors related to own sales and follow up until full payment is received.

-          Provide after-sales support and answer client questions related to the use, operation and maintenance of systems.

-          Promote Wesecure’s products, technologies, software and services.

-          Provide regular sales, opportunities and progress reports to Management.

-          Participate in the learning and development of new technologies.

-          Provide support to Administration, Operations and Management when required.

-          Perform any other cognate duties requested by Management.

 

SKILLS AND COMPETENCIES:

-          Good written and verbal communication in French and English

-          Good time management skills

-          Good analytical skills

-          Ability to deal with persons of diverse background and build good relationships

-          Attention to details

-          Self-confident

-          Active listener

-          Quick learner

-          Interest in new technologies

QUALIFICATIONS AND EXPERIENCE:

-          At least 3-5 years’ experience in a similar role

-          A previous experience in the security field would constitute an advantage

-          A diploma or degree in Sales and Marketing/Electronics or any other relevant field would constitute an advantage

Please note that a valid manual driving license is compulsory for this position as the candidate selected will have to travel over the island.