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Floor Supervisor

Heritage Le Telfair Golf & Wellness Resort
Full-time
  • Savanne
  • Not disclosed
  • Posted Jul 3, 2026
  • Closing 02/08/2026
  • Tourism / Travel
  • Floor Supervisor
  • Operations Supervisor
  • Shift Leader
  • Travel Operations

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Job Description

Do you have a passion for hospitality, attention to detail, and strong leadership skills? We are looking for a dedicated Floor Supervisor to join our Housekeeping team and help deliver an exceptional guest experience.

Key Responsibilities :

Take part in training and implement accordingly
Conduct adequate and satisfactory on-the-job training
Keep his superior informed about all unusual matters concerning any plans affecting his/her area
Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager
Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
Assist in the building of an efficient team by taking interest in their welfare, safety and development
Carry out routine inspections in all rooms and supervise the cleaning
Coordinate & supervise activities to ensure optimum care and assistance to guests
Establish and maintain effective employee relations
Ensure high level of quality services are delivered to guests at all times
Handling and monitoring of guests complaints and the relevant follow up action required
Inform Team Members on VIPs and specific requests
Assist his superior in ensuring a proper manning during the shift
Monitor adequate usage of cleaning products (Quantity/Quality)
Ensure that all mini bar are correctly replenish
Verify requisition of supplies, control sheet
Ensure that items are correctly input on the system
Ensure respective TMs are operating as per Quality Management System
Ensure respective TMs are operating as per S&H regulations and policies
Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
Supervise grooming, hygiene and cleanliness of uniforms within the Housekeeping Department
Ensure that the cleaning schedule is adhered to and cleanliness of designated areas
Ensure that all repairs are reported to maintenance department and follow up is carried out
Monitor departmental stores and replenish as and when required
Monitor the minibar is replenished as and when necessary
Comply with all the sustainability commitments and practices implemented within business units
Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

    Requirements :

      Previous experience in Housekeeping operations within a hotel.

o                Supervisory experience as a Floor Supervisor or Senior Room Attendant is preferred.

o               Strong leadership, communication, and organizational skills.

o               Excellent attention to detail and quality standards.

o              Ability to work under pressure in a fast-paced environment.

o               Flexibility to work shifts, weekends, and public holidays.

o              A commitment to delivering exceptional guest service.


n       If you are passionate about housekeeping excellence and enjoy leading a team to achieve the highest standards, we invite you to apply and become part of our hospitality        family.


        Mail : [email protected]