The Assistant Level 1 – Cards Operations will be responsible for ensuring all card-related operational and system tasks are completed accurately and within established deadlines and SLAs. The role also requires delivering excellent customer service to both internal and external stakeholders.

​Responsibility

• Follow all Cards Operations policies and procedures, keep information confidential, and go the extra mile when needed to solve customer issues.
  
• Identify customer problems and complaints, and share feedback or reports when required.
  
• Help customers by using good knowledge of Cim Finance’s Cards & Payments products.
  
• Suggest ways to improve customer satisfaction in the Cards & Payments team.
  
• Learn and use different systems, software, and tools such as the Card Management System and E‑forms.
  
• Give clear and accurate information to customers and explain why certain actions are taken (e.g., interest calculations).
  
• Provide operational support to customers whenever needed.
  
• Handle incoming calls and make outgoing calls when required.
  
• Perform any other related duties needed in the Business Unit.
  
• Always put the customer first in your approach and interactions.
  
• Work well with the team and support colleagues through positive communication.
  
• Help maintain a positive and friendly team atmosphere.

• Minimum: Higher School Certificate (HSC).
  
•  1–2 years of work experience, preferably in a Cards Operations or processing environment.
  
• Experience in the financial or banking sector will be an advantage.
• Proficient in Microsoft Office
  
• Good communication skills
  
• Strong email‑writing skills
  
• Ability to multitask
  
• Good time‑management skills
  
• Strong problem‑solving abilities