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Operations Coordinator
- Moka
- Not disclosed
- Posted Jul 3, 2026
- Closing 02/08/2026
- Call Centers / BPO / Customer Service / Languages
- Operations Coordinator
- Customer Service Roles
- Bilingual Opportunities
- Service Operations
Job Description
Ready to make a difference when it matters most?
We're on the lookout for our next Operations Coordinator to support travelers around the world.
If you're passionate about customer service, thrive in fast-paced environments, and enjoy solving complex situations, this could be your next career move.
Key Responsibilities:
- Coordinate and manage travel assistance requests for policyholders.
- Deliver exceptional customer service with empathy and professionalism.
- Accurately maintain case documentation and ensure timely follow-up.
- Collaborate with global teams to provide effective assistance solutions.
- Manage multiple priorities while maintaining a high level of service quality.
- Support travelers during critical situations and ensure seamless case coordination.
- Deliver exceptional customer service with empathy and professionalism.
- Accurately maintain case documentation and ensure timely follow-up.
- Collaborate with global teams to provide effective assistance solutions.
- Manage multiple priorities while maintaining a high level of service quality.
- Support travelers during critical situations and ensure seamless case coordination.
What We're Looking For:
- Fluent in French and English (written and spoken).
- Strong customer service experience.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Team-oriented with a proactive mindset.
- Strong customer service experience.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Team-oriented with a proactive mindset.
- Experience in insurance, banking, NGOs is highly desirable.
- Able to work night shifts and weekends.
Why Join International SOS?
- Certified Top Employer 2025
- Competitive salary and benefits.
- Opportunity to apply your skills in a unique, non-traditional setting, international setting.
- Be part of a global organization committed to care and safety.
If you're looking for an exciting opportunity to make a real difference in travelers' lives while working with a global organization, we'd love to hear from you.
Apply here: Careers at International SOS