Key Responsibilities

• Welcome and assist guests with professionalism and warmth.
• Support Front Office operations, including guest check-in and check-out.
• Respond to guest enquiries through digital communication platforms.
• Assist guests with reservations, hotel services, and local information.
• Handle guest requests promptly and efficiently.
• Maintain accurate guest information and records.
• Work closely with other hotel departments to ensure a seamless guest experience.
• Perform other duties assigned by the Front Office Management.

Profile

• Currently pursuing or recently completed studies in Hospitality Management, Tourism, Business Administration, or a related field.
• Excellent communication and interpersonal skills.
• Good command of English and French (additional languages will be an advantage).
• Comfortable using computers and digital applications.
• Positive attitude with a willingness to learn.
• Customer-focused, organised, and proactive.
• Ability to work flexible hours, including weekends and public holidays.

What We Offer

• Hands-on experience in Front Office and Digital Concierge operations.
• Exposure to a dynamic and professional hotel environment.
• Coaching and mentoring from experienced hospitality professionals.
• An opportunity to develop your career within the hospitality industry.