KEY RESPONSIBILITIES

•   Promote the image of the Hotel
• Maintain a personal attitude of a high standard and quality, which produce efficiency and productivity    of the department
• Maintain cleanliness of work area

·        Provide excellent guest service by identifying all our guests’ needs and preferences acting on these needs promptly, effectively and with confidence

• Manage cultural needs and expectations of guests

·        Work in compliance with all hotel SOPs

·        Maintain high standards of personal hygiene at all times

·        Product knowledge on the different  menus and the basic ingredients and method of preparation

·        Be totally aware of guests’/ visitors’/ repeaters’ preferences/ special requirements of food and beverage

·        Anticipate and meet guest needs

·        Respond promptly to guest’s requests

·        Serve guest as per hotel procedure

·        Cleans and polishes glassware, chinaware and other F&B equipments

·        Check on guest satisfaction

·        Set up tables as per hotel procedure

• Adhere to Safety and Health policy and Emergency policy of the hotel

·        Report any incidents and accidents related to operations

• Report suspicious characters or suspect packages
• Take care in work to avoid accidents

·        Conduct any cognate duties assigned

·        To be involved in the setting of department targets and objectives, and to monitor and strive for their achievement

·        To be aware of financial targets as a whole

·        To take positive action to meet department objectives and targets

·        To be commercially aware in order to continuously drive the business forward

·        To be proactive in maximizing sales and generating revenue

·        To input new ideas for service and products to maintain competitive and leading edge

·        To be an effective communicator with guests/clients

·        To compile required statistics/reports

·        To lead team by Example

·        To coach individual team members to develop their skills and maximize performance

·        To motivate and be proactive in encouraging team commitment and spirit

·        To delegate and manage distribution of workload effectively