Sales Support (Contract)

Premix Ltd, a wholly owned subsidiary of the United Basalt Products Ltd, is looking to recruit a Sales Support on a fixed-term contract of six (6) months.

Key Responsibilities:

Sales Administration

• Prepare and issue customer quotations.
• Manage quotation requests received through various channels. 

Customer Service

• Respond to customer inquiries on products, services, invoices, and account matters.
• Provide support via phone, email, and walk-in interactions.

Sales Order Processing

• Verify and release sales orders in Business Central.
• Ensure orders comply with approved pricing, discounts, and credit terms.
• Coordinate with planning and operations for order scheduling. 

Sales Reporting & Monitoring

• Track sales activities, KPIs, and customer feedback.
• Monitor site visits and conversion rates.
• Prepare regular sales reports and dashboards.

 Customer Accounts & Complaints

• Record and follow up on customer complaints.
• Coordinate investigations with the Quality Department.
• Review customer accounts, payments, and credit facilities.
• Process credit notes when required. 

Coordination & Administration

• Liaise with sales, operations, planning, finance, IT, and other departments.
• Assist in resolving customer and operational issues.

Candidate Profile

• Diploma or Degree in Business Administration, Sales & Marketing, Management, or a related field.

• At least 1 year of experience in sales administration, customer service, or commercial support.
• Experience in manufacturing, construction, or industrial sectors is an advantage.

• Strong administrative and organizational skills.
• Good communication and customer service skills.
• High attention to detail and accuracy.
• Good analytical and reporting skills.
• Proficiency in Microsoft Office, particularly Excel.