About SD Worx

Job Overview:

The Senior Batch Operator is responsible for monitoring and managing mission-critical batch processing across mainframe and distributed systems. The role ensures that scheduled jobs run successfully, systems remain stable, and any incidents are promptly investigated and escalated. The position requires sound knowledge of Windows Server environments and troubleshooting skills, as well as knowledge of mainframe operations including ISA (IBM System Automation), MVS, SDSF/ISPF, and TSO. Operators must be able to troubleshoot abends, support business-critical workloads, and maintain high system availability.

Key Responsibilities:

Batch Operations & Monitoring

• Monitor and maintain health of batch cycles, mainframe systems, and associated workflows.

• Perform 1st and 2nd level troubleshooting of abends and escalate complex issues following standard procedures.

• Use MVS, SDSF/ISPF, and TSO to investigate job failures, analyse logs, and restart/recover jobs as needed.

• Ensure availability, stability, and performance of batch jobs and related applications.

• Oversee automated system operations with ISA (IBM System Automation), respond to automation-driven events, and use NetView to start/stop STCs (background system processes) and carry out IPLs (system restarts to initialize the mainframe operating environment).

Incident & Problem Management

• Respond promptly to alerts, incidents, and system notifications based on priority.

• Document, track, and resolve incidents using ticketing and incident management tools.

• Collaborate with technical teams to resolve issues quickly and minimise business disruption.

Collaboration & Knowledge Sharing

• Work closely with other operations squads to ensure seamless cross-system workflow execution.

• Assist in identifying training needs and contribute to knowledge sharing within the team.

• Proactively suggest improvements to batch processes and automation.

Service Continuity

• Support 24x7 operations through rotating shifts, including weekends and public holidays.

• Ensure compliance with company policies, SLAs, and audit requirements.

Required Knowledge & Skills:

• Experience in batch operations, system administration, or mainframe support.

• Strong analytical and problem-solving skills; ability to work under pressure and make quick decisions.

• Hands-on experience with mainframes and batch operations:

• SDSF/ISPF navigation and utilities o MVS/zOS environment o Checking job outputs and logs o TSO commands and job submission

• Conversant with ticketing tools such as Cherwell, ServiceNow, or similar, for managing incidents and service requests, and capable of assessing and prioritising them effectively.

• Excellent communication skills to interact with both technical and non-technical stakeholders.

Nice to have knowledge and skills:

• Windows administration with exposure to SCOM, mRemote, or PSM Connection Manager

• Knowledge of Windows Server, MSSQL, and distributed batch operations.

• Familiarity with FTP/SFTP protocols, encryption, and data transfer processes.

• Exposure to VMware vCenter or other server management platforms.

• Basic understanding of COBOL, JCL, and database environments (DB2, IDMS).

• JES2 job entry and spool management

• Experience with Control-M, TWS (Tivoli Workload Scheduler) or IBM Workload Automation

• Knowledge of ISA (IBM System Automation) and NetView

Personal Competencies:

• Detail-oriented with a proactive and customer-focused mindset.

• Ability to prioritise and manage multiple tasks in a dynamic environment.

• Flexible, adaptable, and eager to learn emerging tools and technologies.

• Strong team player who can also work independently.

• Commitment to continuous improvement in operational processes.

What do we have to offer?

• Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.