Azure Outsourcing Services, on behalf of Super Screen Mauritius Ltd, is recruiting a dedicated Installation & Maintenance Technician.

Key Responsibilities

Preventive Maintenance

• Develop, maintain, and update a preventive maintenance schedule for all deployed digital signage equipment.
• Conduct quarterly maintenance visits to all customer sites.
• Perform routine inspections to ensure equipment reliability and optimal performance.
• Maintain accurate maintenance records and service history for each installation.

Technical Support & Troubleshooting

• Diagnose and resolve hardware issues affecting displays, media players, networking equipment, and peripherals.
• Perform software updates, CMS updates, firmware upgrades, and system configurations.
• Troubleshoot connectivity, content display, and system performance issues.
• Escalate complex technical issues when required.
• Provide off-site & on-site technical support to client’s.

Installation & Deployment

• Deliver equipment to customer locations.
• Install digital screens, brackets, media players, networking equipment, and related accessories.
• Perform drilling, wall mounting, cable routing, and equipment setup according to company standards.
• Configure and test CMS software and ensure proper content playback before project handover.
• Provide basic user training to customers upon installation.

Reporting & Documentation

• Prepare weekly installation and maintenance reports.
• Document completed works, technical issues identified, corrective actions taken, and recommendations.
• Maintain inventory records of spare parts, tools, and equipment.
• Update customer installation and maintenance databases.

Customer Service

• Represent the company professionally during site visits.
• Maintain positive relationships with customers and ensure a high level of service satisfaction.
• Respond promptly to maintenance requests and service calls.

Requirements

Education & Experience

• Technical qualification in Electronics, IT Installation, Networking, or a related field.
• Previous experience in digital signage, audiovisual systems, IT support, CCTV, networking installation, or a similar technical role is an advantage.

Technical Skills

• Basic networking knowledge (IP addresses, routers, Wi-Fi).
• Familiarity with Windows & Android operating systems.
• Experience with hand and power tools.
• Ability to install TV brackets, screens, and related hardware.
• Basic understanding of content management systems (CMS).

Personal Attributes

• Organized and capable of managing maintenance schedules.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently with minimal supervision.
• Willingness to travel across Mauritius regularly.

Other Requirements

• Valid driving licence.
• Physically fit and able to lift and install display equipment.
• Willingness to work occasionally outside normal working hours when required.