Job Description

Job Responsibilities:

·         Attends and participates in daily meetings, operational meetings and committees, sharing any information pertaining to the operation from the guest feedback;

·         Obtains instructions from the Quality Assurance Manager with regards to areas of service which may require attention and how to provide support;

·         Coordinates the Quality Calendar according to the Quality Plan for collaborating with all departments;

·         Monitors guest feedback – Online reviews and Customer Satisfaction Survey;

·         Produces periodic reports, communicates on the feedback and status of performance;

·         Performs Quality checks, audits and reports;

·         Follows up on audits and action plan;

·         Implements quality strategies in liaison with the QAM following results of in house audits, Head Office announced audits and mystery audits.

 

Candidate Profile:

·         Higher School Certificate or equivalent;

·         Diploma or Bachelor’s Degree in Hospitality Management or a related field;

·         At least two years of working experience in hospitality or related function with a strong service culture knowledge;

·         Strong knowledge of quality terms and concepts;

·         Good communication, time management and organisational skills;

·         Ability to work under pressure and to multitask;

·         Able to demonstrate behaviours that are in line with Beachcomber Core Values and the Beachcomber Way;

·         Able and willing to perform odd hours of work including Sundays, public holidays and cyclonic days;

·         Fluent in written and spoken English and French.

 

Please send your application letter with a detailed CV together with evidence of qualifications and experience, and a recent passport-size photograph to:

People & Culture Department

Royal Palm Beachcomber Luxury Hotel

Contact Number: 2098831/ 2098830

Closing date: by 26^th July 2026 at latest.

Email: [email protected]

Note that only the most suitable candidates will be called for the selection exercise(s).

Management thanks all other applicants in advance for their interest shown.

We reserve the right not to fill the above post following publication of this notice.