We are seeking a dedicated and service-oriented B Waitress to join our Beverage team. The successful candidate will be responsible for delivering exceptional dining experiences by providing prompt, professional, and personalized service while ensuring the highest standards of guest satisfaction

POSITION PURPOSE

1. To provide prompt, efficient, and professional food and beverage service to guests with a positive attitude and in accordance with the highest hospitality standards.
2. To anticipate and respond to guests' needs, ensuring a memorable dining experience while carrying out any duties assigned by the Supervisor or Manager.

KEY RESPONSIBILITIES

Operational

1. To be polite, courteous, and efficient in dealing with guests' needs and requests.
2. To understand the importance of delivering exceptional customer service at all times.
3. To ensure that established service standards and procedures are consistently maintained.
4. To carry out effective service by ensuring:
• Guests are welcomed, greeted, and seated appropriately.
• Food and beverage orders are taken and processed accurately.
• Orders are served promptly and professionally.
5. To set up and prepare the assigned station according to operational standards before each service period.
6. To participate actively in all training sessions, briefings, and departmental meetings.
7. To report any health, safety, hygiene, or maintenance issues immediately to the Supervisor.
8. To understand and anticipate guest needs through observation, communication, and body language.
9. To provide attentive service and maximize revenue opportunities through effective upselling and product knowledge.
10. To maintain a thorough knowledge of hotel facilities, restaurant offerings, promotions.
11. To ensure that bills are presented accurately and returned to the cashier with the correct payment.
12. To read and understand event orders and carry out all setup and service instructions accordingly.
13. To maintain a friendly and welcoming attitude, ensuring all guests feel comfortable and valued.
14. To follow the established standards and procedures when answering telephone calls.
15. To ensure the accurate recording, charging, and collection of all guest consumption during the shift.
16. To attend and actively participate in daily briefings and all scheduled departmental meetings.

Teamwork

1. To maintain a positive and professional working relationship with colleagues, supervisors, and kitchen staff.
2. To contribute to a strong team spirit and support colleagues in delivering exceptional guest experiences.
3. To communicate effectively with team members and other departments to ensure smooth operations.

PERSONAL ATTRIBUTES

1. To handle minor guest complaints professionally and ensure that the Supervisor is informed of all guest feedback, complaints, and compliments.
2. To be punctual, reliable, and maintain the highest standards of grooming, personal hygiene, and professional appearance at all times.
3. To demonstrate a positive attitude, flexibility, and willingness to assist guests and colleagues whenever required.

QUALIFICATIONS & EXPERIENCE

• Minimum School Certificate (SC) or equivalent qualification.

• Certificate or Diploma in Hospitality, Food & Beverage Service, or a related field will be an advantage.

• Minimum 1 to 2 years of experience as a Waiter, Food & Beverage Assistant, or similar role in a hotel, resort, restaurant, or luxury hospitality environment.

• Good knowledge of food and beverage service procedures.

• Good command of English, French and other languages will be an advantage.

If you are passionate about service excellence and enjoy working with people, we invite you to apply and be part of our team.