The Senior Operations Officer supports the Transport Executive in supervising daily vehicle services operations and ensuring smooth coordination of fleet-related activities. The role is also responsible for supporting business development initiatives through cross-selling, upselling, and contributing to the acquisition of new clients and business opportunities.

Key Responsibilities:

Operational Management

• Supervise daily fleet operational activities and ensure operational continuity.
• Coordinate vehicle maintenance, repairs, servicing, and fitness schedules.
• Monitor fuel card utilisation and ensure operational compliance.
• Ensure all operational and fleet documentation is accurate and up to date.
• Escalate operational risks, incidents, and service disruptions in a timely manner.
• Coordinate vehicle registration, insurance renewals, road tax, and fuel card allocation.

Supplier & Contractor Management

• Coordinate and maintain relationships with contractors, suppliers, garages, and service providers.
• Broaden and optimise the supplier base to improve operational efficiency and competitiveness.
• Create synergies across suppliers and clients by identifying opportunities for preferential rates and value-added partnerships.

Reporting & Administration

• Manage billing and reporting activities across all business units within Vehicle Services.
• Assist in the preparation of operational reports, dashboards, and KPIs.
• Administer, monitor, and ensure proper governance of Key2 operational processes and workflows.
• Conduct monthly operational meetings with clients and ensure proper follow-up on action plans and service performance.

People Management & Training

• Supervise Operations Officers and provide operational guidance and support.
• Provide onboarding, guidance, and training to new joiners.
• Support knowledge sharing and continuous operational improvement initiatives.

Business Development & Continuous Improvement

• Support business development initiatives and identify opportunities for new value-added services.
• Contribute to service enhancement, operational optimisation, and customer experience improvement initiatives.

Job Requirements

• Diploma in Operations, Logistics, Transport, or related field.
• Minimum 3 years’ operational experience.
• Strong organisational and problem-solving skills.
• Proficiency in Excel and operational systems.