Our client, a life science organisation, located in the south of the island is looking for an IT Operations Manager.

List of duties

1. Operational Excellence & Run Management

·       Ensure high availability and reliability of all IT infrastructure and network systems.

·       Own incident management, root cause analysis, and post-incident review processes.

·       Define, monitor, and report on operational KPIs and service performance metrics.

·       Maintain up-to-date documentation, policies, and infrastructure governance artefacts.

·       Drive standardisation of operational procedures across the technical team.

2. Infrastructure & Cloud Administration

·       Oversee Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365.

·       Manage and evolve Azure cloud environment (hybrid infrastructure).

·       Supervise virtualisation, backup, and disaster recovery processes.

·       Ensure network security: LAN/WAN, firewall, VPN, segmentation.

·       Continuously optimise infrastructure performance and capacity.

·       Oversee cybersecurity monitoring, vulnerability management, and patching cycles.

3. Leadership & Team Management

·       Lead, supervise, and develop a team of 5 including Network Administrator, System and Network Support and ICT Technicians.

·       Foster accountability, ownership, and a continuous improvement mindset.

·       Conduct structured performance and development reviews in alignment with HR.

·       Lead effectively within a multicultural, experienced team environment.

·       Identify skills gaps within the team and propose targeted development interventions.

4. Corporate Alignment & Stakeholder Management

·       Collaborate with external technical partners and service providers.

·       Translate strategic IT objectives into practical operational actions and team priorities.

·       Ensure audit readiness, regulatory compliance, and timely reporting to the Executive Committee as required.

Requirements:

·       Bachelor's degree in IT, Computer Science, Information Systems, or equivalent.

·       Relevant postgraduate qualification or executive education is an advantage.

·       Other IT certifications/qualifications requirements to be further discussed at interview stage. Candidates are encouraged to share all their IT certifications in their CV submission.

·       5 -7+ years in IT infrastructure and network operations.

·       Minimum 2 years in a team leadership and experience managing hybrid infrastructure (cloud + on-premise).

We reserve the right:

·       To call only the shortlisted candidates for interview.

·       Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.