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Assistant Level 1 - Collections and Recovery
- Port Louis
- Not disclosed
- Posted Jun 24, 2026
- Closing 24/07/2026
- Accounting / Auditing / Tax Services / Finance
- Collections Assistant
- Recovery Specialist
- Full Time Assistant
- Hsc Finance
Job Description
We are looking for an Assistant Level 1 - Collections & Recovery to support recovery activities and help customers manage overdue payments. You will work with customers to understand their needs, offer practical solutions, and recover outstanding balances while delivering a positive customer experience and protecting the organisation’s assets.
Responsibility
- Contact customers with overdue accounts and follow up until payments are up to date
- Keep customer records accurate and updated after each interaction
- Discuss suitable repayment options based on company guidelines
- Record all customer conversations clearly in the system using the correct codes
- Escalate accounts for legal recovery if there is no progress within the required timeframe
- Follow all collections processes, internal policies, and regulatory requirements
- Maintain well-organised and complete documentation in line with company standards
- Meet all deadlines when submitting information to internal and external stakeholders
- Treat every customer fairly, with professionalism and respect
- Respond to customer questions and provide full support when needed
- Deliver a high level of service to ensure a positive customer experience
- Stay updated on changes in processes, credit practices, and regulations
- Take part in training and learning opportunities to develop your skills
- Share best practices and contribute to team success
Profile
- Minimum HSC qualification
- Previous experience in debt collection is a plus
- Good communication and active listening skills
- Good negotiation skills
- Fluent in both English and French
- Comfortable using Microsoft Office tools (Excel, Word, PowerPoint)