Due to the expansion, of our Customer Service Department, we require for immediate employment Customer Service Clerks. 

As a Customer Service Clerk, you will assist customers, answer inquiries, resolve issues, and provide excellent service. Your role is key to ensuring customer satisfaction and maintaining our high service standards.

Your responsibilities will include:

• Respond to customer inquiries by phone, email, and in person.
• Handle customer complaints and service requests professionally and efficiently.
• Maintaining records of customer interactions in our system.
• Schedule service appointments and follow up on repairs and warranty claims.
• Prepare quotations.
• Monitor order status and keep customers informed of progress.
• Assist Spare Parts Department in ordering spare parts.
• Support the team in achieving high levels of customer satisfaction.

Requirements:

• Minimum SC
• Previous experience in customer service, sales support, or administration is an advantage.
• Good communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Knowledge in Microsoft Office applications.
• Ability to work independently and as part of a team.

Please apply to [email protected] or by WhatsApp on 5257-8595.