Villa Host

As a Villa Host, you are required to maximize and exceed guest satisfaction by providing highly personalized, efficient, and responsive service with attention to detail, and anticipating guests’ needs.

DUTIES AND RESPONSIBILITIES:

• To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
• Provide a warm welcome to all guests on arrival
• To organize non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures.
• To follow up on non-English speaking guests’ issues.
• To ensure all guest requests are handled quickly and effectively
• Check registration cards to ensure that all details necessary have been recorded.
• Update all existing and new guests’ history files as and when new information arrives.
• Fully aware of arrivals, departures, and guest movement in the resort.
• Monitor Guest comments cards and compile and distribute monthly guest comments.
• Anticipate and service guest requirements before requests are necessary. 
• Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual preferences (likes/dislikes) to maintain guest history and a high level of communication within the department.
• Assess opportunities and guest complaints, taking proper, prompt, corrective action to ensure the best possible satisfaction of the guest.
• Perform analysis of guest’s comments for management monthly.
• Compile and effect mailing lists when required by hotel.
• Prepare and send all compliments letters in reply to guests who have filled in the comment cards.
• Keep any records required for back up and future reference.
• Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
• To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
• To organize on a weekly basis the invitation for the Management cocktail.
• To keep up to date the Hotel golden book by asking High Profile guests to sign it.

 Candidate Requirements :

• Preferably Diploma/Degree in Hotel Management
• Minimum 2-3 years’ experience as a Butler/Villa Host, preferably in a 5 Star establishment
• A passion for delivering exceptional levels of Guest service
• Effective communication skills and pleasant personality
•  Fluency in Arabic/German/ French/Russian/Italian Language
• Island experience is a requirement
• Ability to multi-task while maintaining a positive attitude
• Possession of superior interactive skills is essential
• Proactive, resourceful, and able to work independently
• Knowledge of Opera