VIP Manager – French Market

Company Overview: Tropical Consulting LTD, is a dynamic and innovative company committed to providing exceptional service, sales and marketing solutions to our diverse clientele. We pride ourselves on our dedication to exceeding expectations and building lasting relationships with our most esteemed customers. As we continue to grow and expand our services, we are seeking an exceptional individual to join our team as a VIP Manager for our French market.

Job Description: We are looking for a highly motivated and customer-centric individual to lead our VIP team as a VIP Manager for the French Market. The ideal candidate will possess exceptional communication skills in French and English, a strong attention to detail, and a passion for providing top notch service to our most valued customers.

Key Responsibilities:

1. VIP Relationship Management: Cultivate and maintain strong relationships with VIP customers, acting as their primary point of contact for all inquiries, requests, and concerns.
2. Personalized Service Delivery: Ensure VIP customers receive personalized and exceptional service at every touchpoint, anticipating their needs and providing tailored solutions to enhance their experience.
3. Issue Resolution: Handle escalated customer issues and complaints with tact and diplomacy, working closely with internal teams to ensure prompt and satisfactory resolutions.
4. VIP Program Management: Develop and implement strategies to enhance our VIP program, including exclusive benefits, rewards, and experiences designed to delight and retain VIP customers.
5. Team Leadership: Lead and mentor a team of VIP customer service representatives, providing guidance, support, and training to ensure they deliver exceptional service and uphold company standards.
6. Performance Tracking: Monitor and analyse key performance metrics related to VIP customer satisfaction, retention, and loyalty, identifying areas for improvement and implementing strategies to drive continuous enhancement.
7. Cross-Functional Collaboration: Collaborate with other departments such as Sales, Marketing, and Operations to ensure seamless communication and alignment of VIP customer service initiatives with overall business objectives.
8. VIP Events and Engagement: Plan and execute VIP events, experiences, and engagement activities to foster loyalty and strengthen relationships with VIP customers.

Qualifications:

1. Customer Focus: A genuine passion for delivering exceptional service and creating memorable experiences for VIP customers.
2. Leadership Skills: Strong leadership abilities with the ability to inspire and motivate a team towards achieving common goals.
3. Communication Skills: Excellent verbal and written communication skills in French & English, with the ability to interact effectively with VIP customers and internal stakeholders at all levels
4. Problem-Solving Abilities: Proven ability to think critically, analyse situations, and resolve issues effectively, even under pressure.
5. Organizational Skills: Highly organized with excellent time management skills and the ability to prioritize tasks to meet deadlines.
6. Adaptability: Flexible and adaptable to changing priorities and business needs in a fast-paced environment.
7. Experience: Previous experience in VIP customer service, relationship management of high valued customers, sales or a related field is preferred. 
8. Bachelor's Degree: A bachelor's degree in Business Administration, Hospitality Management, or a related field is desirable.

Join our team and be part of an organization dedicated to excellence and VIP service. If you have a passion for delivering unforgettable experiences and building lasting relationships with VIP customers, we want to hear from you! Apply today by submitting your resume and cover letter.