Travel Experience Consultant

We are seeking dynamic and dedicated Travel Experience Consultant to join our new team within a premium contact center environment, serving luxury clients in the travel and hospitality industry.

Our company is seeking dynamic and dedicated Travel Experience Consultants to join our new team within a premium contact center environment in the travel/hospitality industry.

Mission

As a Travel Experience Consultant, you will be responsible for providing superlative, personalized service through multiple communication channels, including telephone, chat, email, and WhatsApp, ensuring a seamless experience for our luxury clientele across varied interactions. 

Responsibilities

• Address and fulfil both simple and complex client requests with adherence to our quality standards and timeframes.
• Customize services to meet client needs while simplifying their day-to-day activities.
• Provide expert advice and recommendations and anticipate our client expectations.
• Deliver services that meet the exceptionally high standards expected by our luxury clients.
• Onboard, build and sustain strong, trust-based relationships with clients, gaining a deep understanding of their preferences and characteristics.
• Continuously enrich our vendor database and develop a comprehensive knowledge of these various suppliers to efficiently fulfil orders and reservations on behalf of our clients.
• Work closely with a demanding and ambitious team dedicated to delivering top-tier service to luxury clients.

Profile

The ideal candidate will:

• Ideally hold a degree in Tourism Management, Business Management, or related fields.
• Have experience in customer service and the luxury sector, preferably within the travel and/or hospitality industry.
• Be passionate about client satisfaction and attentive to detail and quality of service.
• Possess excellent interpersonal skills to interact professionally with various stakeholders.
• Be capable of working autonomously and managing multiple tasks simultaneously.
• Adhere strictly to deadlines and demonstrate dynamism, perseverance, tact, and diplomacy.
• Be proactive, offer sensible solutions and innovative proposals.
• Exhibit fluency in both written and spoken French and English
• Be comfortable using communication and computer tools, including telephone, chat, email, and WhatsApp. 

Additional Requirements

• Flexible working hours, including evenings and weekends, to accommodate diverse client needs and time zones.
• A willingness to work as part of a team in a new exciting project and fast-paced, luxury-focused environment.

Positions available immediately in Grand Baie.