Trainer Operations Manager

goFLUENT is a leading provider of distance language learning solutions, which combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one training.

goFLUENT is a leading provider of distance language learning solutions, which combine innovative eLearning technology, live virtual classrooms, group lessons and one-on-one training. We have over 700 foreign language trainers based all over the world operating 24/7 and tens of thousands of blended learners using our solutions each year.

goFLUENTs goal is to empower everyone with an equal voice through our corporate language solutions and, globally, we continue to move into new markets and leverage our expanding expertise in mobile learning technologies, AI and partnerships with world-class content providers, such as the Harvard Business Review and The New York Times.

Join our vibrant organization and become part of a fast-growing, diverse global company!

About the role:

As a bilingual Trainer Operations Manager you will ensure the performance and productivity of our foreign language trainers based all around the world, providing the necessary communication, guidance and organisation for a positive and successful work environment.

What You'll Do:

• Closely manage a team of approximately 60 trainers based around the world.
• Ensure consistent and high quality lesson delivery on a huge scale.
• Ensure trainer compliance with internal KPIs.
• Use data and KPIs for decision making and driving trainer- performance.
• Take the lead in the trainer recruitment process.
• Oversee HR aspects of your trainer team.
• Coordinate with internal teams to provide solutions if issues arise.
• Conduct regular performance reviews of trainers.

What You'll Need:

• Minimum of 3-5 years of face-to-face managerial experience.
• Bilingual English/French.
• Excellent communication, leadership, and interpersonal skills.
• Ability to quickly adapt to changing business needs and processes.
• Ability to multitask and work under pressure.
• Experience in teaching and/or corporate training is a big plus.
• Experience in working in multicultural environments is another plus.
• University Degree

Why Join goFLUENT?

• Work with a dynamic, globally connected marketing team.
• Be part of an innovative company that values automation and data-driven decision-making.
• Impact a worldwide audience and contribute to a fast-growing business.
• Professional growth opportunities in a corporate setting that fosters creativity and strategy.
• From day one, you're covered with our medical insurance (Swan) because your health matters!
• Got a car? goFLUENT got your back! We cover half the cost to lighten your load.

About goFLUENT Mauritius:

Born in 2015, goFLUENT Mauritius Ltd. has become the second largest entity in the group and has established itself as an important hub from which services are provided to our clients in Europe and the rest of the world. Thanks to its multicultural and plurilingual nature, Mauritius is a key player in goFLUENTs global strategy.

Filled with a really vibrant and energetic family vibe, its an office you will want to call home. Stepping into this young and multicultural workplace, you'll get the chance to grow with us, make meaningful work connections and bring insight into empowering professionals worldwide.

Are you ready to join this talented team?

Here is a video of #lifeatgoFLUENT Mauritius.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/fr-fr